Joana Top

At Florata, your satisfaction is our priority. In accordance with consumer protection laws, all of our products are covered by a 12 month warranty from the date of purchase. This warranty covers any manufacturing defects and does not cover damage caused by improper use or normal wear and tear. What's covered: Manufacturing defects Problems with materials or components used in the product What's not covered: Damage caused by improper use or accidents Normal wear and aging of the product Damage caused by unauthorized changes or repairs Product return: If requested, you will need to return the product for analysis. We will send you instructions on how to proceed with the return and cover the shipping costs associated with this.Assessment and Resolution: After receiving the returned product, we will carry out an assessment to check whether the defect is covered by the warranty. If the defect is confirmed, we will offer a free repair, product replacement or refund depending on the situation.If you have any questions about our warranty policy, please do not hesitate to contact us. We are here to help!

After your order is placed and payment is received in our system, the next steps are: separation, packaging, dispatch and sending of the tracking code. This process usually takes approximately 1 to 3 business days. Delivery time is estimated at 5 to 10 business days after the order is dispatched.